Privacy Policy

At Gentle Heart Care LLC, we are committed to protecting the privacy and confidentiality of our clients, their families, and our caregivers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with all applicable federal and state privacy laws

Prospect or Current Client/ Prospect or Current Caregiver Information, Privacy Policies and Notice Regarding Privileged Communication

You might have some concerns regarding the privacy and security of the information you share with us. I want to assure you that safeguarding your personal information details is of utmost importance to us. We strictly adhere to a policy that ensures the confidentiality of your information to the fullest extent allowed by law.

How We Use Your Information

To maintain internal administrative and legal records
To process payroll, billing and payments
To coordinate caregiver assignment

Information Sharing and Disclosure

We do not sell, rent, or lease your personal information

We may share information with:

Caregivers assigned to a client, only on a need-to-know basis
Authorized family members or legal representatives (with consent)
Service providers assisting with operations (e.g., accountants, software platforms) under confidentiality agreements.
Government agencies or legal entities as required by law (e.g., suspected abuse, court orders)

Here is a breakdown of our policy:

Any information you provide us is treated with the highest level of confidentiality. Your personal details will only be accessible to our Management Team and Caregivers within our agency who require this information to fulfill the tasks entrusted to us by you. We will not disclose your personal information to any external party beyond our Agency unless we obtained your explicit written consent during the admission or hiring process, except when legal obligations necessitate such disclosure.

We may update this Privacy Policy from time to time. Any changes will be posted on our website or provided in writing. Continued use of our services after such changes constitutes your acceptance of the updated policy.

If you believe any aspect of your communication or documentation requires legal privilege or enhanced privacy protection, we encourage you to notify us in writing so appropriate measures may be taken. Your peace of mind and the security of your information are of paramount concern to us, and we are here to address any inquiries or concerns you may have. Please call or email us with any questions.